Collier pour chien personnalisable

Nous appliquons une politique de retour de 30 jours. Vous disposez donc de 30 jours après réception de votre article pour demander un retour.

Pour être éligible à un retour, votre article doit être dans le même état que celui dans lequel vous l'avez reçu, non porté ni utilisé, avec ses étiquettes et dans son emballage d'origine. Vous aurez également besoin du reçu ou de la preuve d'achat.

Pour effectuer un retour, vous pouvez nous contacter à l'adresse support@furtastichub.com.

Si votre retour est accepté, nous vous enverrons une étiquette de retour, ainsi que des instructions pour l'envoi. Les articles retournés sans demande de retour préalable ne seront pas acceptés.

Pour toute question concernant un retour, n'hésitez pas à nous contacter à l'adresse support@furtastichub.com.

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

How long does shipping take?

The shipping time will depend on your location and the shipping method you choose during checkout. Generally, domestic orders may take 2-7 business days, while international orders might take 7-21 business days to arrive. Please note that unforeseen circumstances such as customs processing or natural disasters can occasionally cause delays.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if the order has not been shipped yet.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

What if my package is lost or damaged during transit?

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Tracking your package:
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.